All deposits become due to once you have placed, checked and confirmed the details of your order. We will hold your date no later than one week after booking. After this time, your date is not guaranteed and will still be available to other customers. We will not treat your order as accepted until your deposit has been received. Your order will not be booked until deposit is paid in full.
- All celebration cake orders require a non-refundable deposit of 50%. Short notice orders that are placed within one month of the collection date are an exception to this and must be paid in full on ordering.
- For wedding cakes, a non-refundable deposit of 50% is required to secure your order. Short notice orders placed within six month of the wedding date are the exception to this; they should be paid in full at the time of ordering.
Please note that all deposits are NON-REFUNDABLE and NON-TRANSFERABLE. If you cancel your order deposits paid are strictly NON-REFUNDABLE. In the unlikely event that we need to cancel your order, any deposits paid will be FULLY REFUNDED. Reasons we may need to cancel – death, injury, illness (due to health and safety regulations), severe medical conditions or an accident of myself or any immediate family member.
- By paying this deposit you agree with all Terms and Conditions.
Final Balance Payments:
- For celebration cakes, the balance can be paid in cash one month . If you wish to pay the balance by cash,cheque(will need to clear before cake is collected) or direct transfed.
- Final payment for your wedding cake is required no later than four weeks before your collection/delivery date. We will not release your cake to you until payment has been received in full. We accept no responsibility for any loss howsoever caused for non-delivery under these circumstances.
Non-Payments: Please note, if full payment of the wedding cake is not received 30 days before the delivery, collection and set-up date, it is assumed that the cake has been cancelled. The cancellation policy, therefore, applies in all cases. If after the 28-day deadline you try to make payment, we reserve the right to refuse your trade in all cases with complete loss of your deposit
Cake Design alterations:
Your cake is important to us so; please take the time to check the details of your quote/order carefully. It is your responsibility to contact us of any changes required to your original order. We will try and accommodate any changes where possible. We cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required. Any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note we are unable to make any changes within seven days of the delivery/collection date for celebration cakes or within four weeks of the wedding date.
If, for any reason you need to re-arrange your occasion date, we will try our best to accommodate these changes at no additional charges; provided sufficient notice is given and that we can offer a cake for the re-arranged occasion date. We will do our best to accommodate your order but CANNOT GUARANTEE to be able to do so. If we are already fully booked for your new occasion date and unable to provide the cake, it would not be possible to refund your deposit. Please bear this in mind when ordering, as any monies paid are non-refundable and non-transferable. We highly suggest that you take out wedding insurance to cover all eventualities.
Each cake and decorative finishes are hand made with the finest ingredients by The Chic Cake Boutique. You may bring/send Photographs of designs you like, however this is subject to interpretation as I cannot create an exact duplicate of work done by other decorators, as that would violate creative copyrights.
Orders can be cancelled up to one month prior to the occasion; booking deposits are non-refundable. Orders cancelled after one month must be paid in full. In the event that something occurs that effects your scheduled occasion date please feel free to contact us to discuss other options.
Where damage does occur at the irrefutable fault of my business, a partial or full refund may be given, this will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than others; improper handling can lead to damage. Assuming all precautions have been taken by us, to provide you with a sound structural support; we accept no liability for any damage that may occur once the cake is in the customer’s possession.
Use of Photographs:
The Chic Cake Boutique reserves the right to photographs of your cake for our own reference, display or promotional advertising without compensation to you. In the event we receive a photograph from you or your photographer, we reserve the right to use it for our own reference, display or promotional advertising without compensation to you. Photographs will be credited to the photographer according to agreement between The Chic Cake Boutique and the said photographer.
From time to time The Chic Cake Boutique may be nominated for awards, you as a customer (recent or current) may be contacted and asked about your experience with The Chic Cake Boutique.
Personal data we collect:
As we are providing a service to you we will need certain information, this will include, your name, address, email, phone number and other relevant information about the event or occasion you need the cake for. All information is disposed of in the corect manner after the event.
We do not disclose any of your personally identifiable information to outside parties. This does not include trusted third parties (the other suppliers you have chosen to hire for your event), so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.